DESIGNING @ RIJKSOVERHeid

From september 2020 until now, I have been working as a designer for the Rijksoverheid (central government) during the Rijks-I-traineeship.

On this page a collection of different projects and workplaces are collected, to give an insight in how I am trying to make the central government more citizen-centred.

SEPTEMBER 2020 – PRESENT
Design research, creative facilitation, service design
logo for the RVO 'Design Thinking Group'

How I worked

I applied for the Rijks-I-Traineeship (central government traineeship in IT) in order to learn more about IT, and to apply design skills to make the central government more user (citizen)-centred. So far I have noticed that design skills are very useful to improve public services, especially creative facilitation. Images on this page are mostly about using design thinking to improve business operations.

I am trying to learn as much as I can about the inner workings of the central government, in order to change it for the better. It is difficult to change such a huge organization drastically, but I enjoy making little changes with big impact. I try to apply (parts of) design methods and mechanics where I can, or teach others how to. 

My traineeship consists of three assignments at three different organizations. Each one lasts 8 months:

  • Using Design Thinking in Innovation at the Netherlands Enterprise Agency (RVO)
  • Discovering public servants’ hybrid work preferences at the Ministries of Economic Affairs and Agriculture (EZK&LNV)
  • Continuing a Robotics experiment and running innovation workshops at the Innovationlab of P-Direkt (HR organization of the Rijksoverheid)

Next to this, I taught design thinking classes to fellow trainees in collaboration with the LOC and UBR (business operations unit of the traineeship).

What I learned

  • How to apply design thinking in a public service environment
  • IT @ Rijksoverheid
  • How to work in a huge organization
  • How to innovate in large organizations
  • What ‘innovation’ means
  • Values and limits of design (thinking) in a public service environment
qualitative results of interviews
results of design research @ EZK/LNV
results of different workshops for RVO
pains & gains map of hybrid work preferences
quotes from qualitative interviews
Making sense of how an organization works...
workshopping with trainees